Personal Data Protection

Privacy Policy

The Department of Public and Foreign Employment Service is committed to safeguarding the privacy, dignity, and personal rights of all individuals who interact with the National Overseas Employment Eligibility & Civic Responsibility Clearance Certificate (NOEERCC) system.

Your trust is fundamental to the delivery of secure and credible employment eligibility services. We therefore ensure that all data processing activities are lawful, transparent, and limited to the purposes for which the information is collected.

Legal Basis for Data Processing

The collection and processing of personal information through the NOEERCC platform is governed by:

  • Law No. 2010/012 of 21 December 2010 relating to cybersecurity and cybercriminality

  • Law No. 2010/013 of 21 December 2010 governing electronic communications

  • Applicable decrees and administrative instructions issued by the Government of Cameroon

  • International good practices on personal data protection, confidentiality, and information security

All data collected is used strictly for official purposes connected to employment eligibility verification, civic responsibility compliance assessment, and certificate issuance.

What Data We Collect

We collect only the information necessary to process, verify, and issue the NOEERCC certificate. These categories include:

A. Personal Identification Data

  • Full name

  • Date and place of birth

  • Nationality

  • National Identification Number / Passport Number

  • Gender

  • Contact information (phone, email, address)

B. Professional and Academic Information

  • Occupation or field of work

C. Legal and Civic Compliance Data

  • Civic responsibility status (tax compliance, national obligations, etc.)

D. Application and System Data

  • Application number and status

  • Uploaded documents

  • Payment information (non-sensitive transaction details only)

  • IP address and device metadata (for security logging)

How Your Data Is Used

Your personal data is processed exclusively for the following purposes:

  • Verification of your identity and eligibility for overseas employment

  • Assessment of compliance with civic and legal obligations

  • Issuance, renewal, or revocation of the NOEERCC certificate

  • Processing of payments and receipts

  • Fraud prevention and identity protection

  • Record-keeping as required by national regulations

  • Responding to inquiries, appeals, or complaints

  • Improving service delivery and system performance

Your information will never be sold, used for commercial profiling, or processed for unrelated purposes.

How Your Data Is Protected

To ensure the confidentiality, integrity, and availability of your information, the NOEERCC platform implements strong technical and organizational security measures including:

A. Technical Safeguards

  • Encrypted communications (HTTPS/TLS)

  • Encrypted database storage for sensitive information

  • Secure document upload scanning

  • Firewalls and intrusion-detection systems

  • Multi-factor authentication for administrative access

  • Regular security audits and vulnerability assessments

B. Organizational Safeguards

  • Restricted role-based access for authorized personnel only

  • Staff confidentiality obligations and background checks

  • Secure record-retention and disposal policies

  • Continuous monitoring and incident-response procedures

These controls ensure that your data is handled in a secure and professional environment.

Data Sharing & Disclosure

Your data may be shared only under the following lawful conditions:

  • With other government bodies involved in verifying civic and legal compliance

  • With foreign embassies or employers only when you provide explicit authorization

  • With law-enforcement institutions when required by a valid legal request

  • With payment processors for transaction validation (no sensitive card information stored)

We do not share personal data with private third parties except where necessary to fulfill an official service component and only under strict confidentiality agreements.

Data Retention

Personal data is retained only for the duration necessary to:

  • Complete the NOEERCC application and verification process

  • Fulfill legal and administrative obligations

  • Maintain accurate historical records for audit purposes

After the lawful retention period expires, data is securely archived, anonymized, or permanently deleted according to government policy.

Your Rights as a Data Subject

In accordance with applicable laws, you have the following rights:

  • Right to access: Request a copy of your personal information.

  • Right to correction: Request corrections to inaccurate or incomplete data.

  • Right to deletion: Request deletion where permitted by law.

  • Right to objection: Object to processing in cases not required for legal or administrative functions.

  • Right to data portability: Request an export of your data in a readable format (where applicable).

  • Right to complaint: File a formal complaint with the relevant authority if you believe your rights are violated.

Requests may require identity verification to prevent unauthorized access.

9. Cookies and Digital Tracking

This portal uses cookies solely for:

  • Session management

  • Security (preventing fraud and unauthorized access)

  • Improving user experience

  • Analytics to enhance service performance

We do not use cookies for advertising, commercial tracking, or cross-site profiling.

10. International Data Transfers

If your information must be transmitted to foreign embassies, overseas employment agencies, or international verification partners, such transfers will be:

  • Limited only to the information strictly required

  • Performed with your explicit consent

  • Protected using secure channels and confidentiality safeguard.